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Publicações Recentes
4042 — Cystelcom seleccionado por Cisco como integrador especializado de sus soluciones de Contact Center
La empresa española líder en el desarrollo e implantación de soluciones para call y contact...
4041 — Comstor distribuye las soluciones IP Stonevoice para el Cisco CallManager/CallManager Express
Por medio de las soluciones de Stonevoice para el Cisco CallManager/CallManager Express, el...
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1081 — DMG Consulting releases 2004 Quality Management/Liability Recording Product and Market Report
DMG Consulting has just announced the availability of 2004 Quality Management/Liability Recording Product and Market Report. This is an authoritative guide to the...
1080 — Quality Management / Liability Recording market is expected to grow strongly in the next years. Interview with Donna Fluss, Principal, DMG Consulting
The author of the newly-launched The 2004 Quality Management/Liability Recording Product and Market Report predicts sales of QM and liability recording solutions will...
1089 — Call recording – The difference between an ordinary sell and an up-sell. By Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross...
1088 — Actionable intelligence for the smarter enterprise. By Robert Wint, EMEA marketing director, Verint Systems
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to...
1086 — NICE and Witness fight for leadership of Call Logging/Quality Assurance market. By Donna Fluss – Principal of DMG Consulting
The recording and QA markets are evolving and acquisitions have resulted in major challenges and opportunities for customers and vendors. If either NICE or Witness fail...