InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations.
Adel Al Safar, Chairman of InfoCall, explained that after evaluating the contact centre software market, Altitude uCI turned out to be the only solution that fulfilled all the requirements in terms of functional scope and user- friendliness. Altitudes strong contact centre expertise in the Gulf region was also seen as an advantage.
InfoCall was established in July 2004 to provide outsourced contact centre services for the domestic and regional market in the GCC region with a specific focus on serving the IT, public services and telecommunications industries. The company is positioned as the first and only provider of inbound and outbound CRM outsourcing services in Bahrain.
Taking our call centre to the next level enable us to broaden the delivery of services to our customers, and ideally position our recently-launched CRM outsourcing operations in the Gulf region. Bahrain gives us the opportunity to employ a qualified and multicultural workforce in an expanding GCC market with steady growth, added Adel Al Safar.
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