The Aspect Uniphi Connect solution, has won the Best of Show award at the International Call Center Management Conference and Exposition (ICCM) held in Chicago.
The awarded solution consists in a hybrid call center product for deploying both PSTN- and IP-based agents on a single platform. The Company says it makes it simpler for businesses to extend single and multisite call centers, reach lower-cost labor-pool areas and create flexible deployments for environments such as branch offices and at-home agents.
Sheila McGee-Smith, president & principal analyst,at McGee-Smith Analytics and a ICCM awards judge pointed that companies have invested heavily in their contact center equipment and applications over a period of many years. As a result, while theyre interested in migrating to voice-over-IP solutions, they want to be able to define the evolution timetable. And added, companies are using Aspects solution to quickly and affordably add remote sites and deploy at-home agents, gaining a unified view of all contact center operations and simplifying administration, while leveraging existing infrastructure. The opportunity to talk firsthand to customers of the Aspect Uniphi Connect solutionand hear their enthusiasm for the solutioncontributed to Aspect winning this award .
Em Foco – Projecto