NEC Unified Solutions has joined forces with Genesys Telecommunications Laboratories to help mid-sized to large enterprises simplify call center installation and reduce setup time and costs by providing a single point of contact for all communication system hardware and contact center software needs.
Under the agreement, NEC Unified Solutions adds Genesys’ broad suite of call center software to its enterprise solution offerings in North and South America. “Genesys and NEC have successfully joined forces in the past within Asia-Pacific to enable enterprise clients to improve customer service, reduce operational costs and make the most of every customer interaction“, said Karl Holzthum, Genesys vice-president of Worldwide Channels and Alliances. ‘This collaboration now brings these proven products and expertise to the Americas where the need for enhanced customer care strategies has become a primary differentiator and growth driver for companies“.
NEC Unified Solutions has been optimizing its customers’ communications infrastructure and technology investments through industry leading technology and Professional and Managed services for years. With Genesys’ industry leading software in its portfolio, NEC has enhanced its offering of voice, data and video solutions for enterprise customers.
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