CosmoCom has signed a distribution agreement with the Netherlands based systems integrator in the contact center market, 2Grow. Through this agreement, 2Grow will start selling and providing integration services for CosmoCall Universe.
“Traditionally, the contact platform was provided by telephony specialists with a skill set that we, as an IT-oriented company, did not have’, said Maurits Horsman, founder of 2Grow. ‘But CosmoCall Universe is a contact platform based on the same Microsoft software environments we already know and work with every day. With this product we can sell and support a complete IP-based Contact Center solution using our current skills and experience, and provide a very attractive alternative to the legacy, closed architecture PBX and ACD technology that used to be the only choice in the contact center market. We recently added Microsoft CRM to our successful Siebel practice, and the common technology between Microsoft CRM and CosmoCall Universe, plus the reference Microsoft CRM integration that CosmoCom provides, makes the Microsoft – CosmoCom package a logical place to start.”We are very happy to be enabling 2Grow to expand the scope of its contact center offering’,said Ari Sonesh, CosmoComs CEO. ‘The demand for complete, pre-integrated contact centers is growing significantly, and our technology is designed to enable organizations like 2Grow to meet this demand. We welcome 2Grow to our growing network of value added resellers, and look forward to great mutual success”.
Em Foco – Pessoa