Nearly 400 jobs are to be created by Travel2/Travel4 in Glasgow.The travel company, which specialises in tailor-made packages to destinations such as Australia, the Far East and North America, is to merge three existing call centres Glasgow, Manchester and London at the city’s Skypark complex.
It will help the call-centre industry in Scotland which has suffered in recent years from overseas competition, particularly from India.
Shaun Hinds, managing director of Travel2/Travel 4, said ‘We chose Glasgow because of the wealth of experience within both Glasgow and across central Scotland. We felt that the high number of talented travel industry professionals would be vital in the future development and expansion of the company’s operations .’
Over the past 12 months, Skypark has attracted a number of specialist call-centre businesses including Absolute Quality, a software testing and support outfit, and Essentia, a company which delivers health and information services.
Claire Macfarlane, of Skypark, added ‘This is proof that the call-centre market is still buoyant in Glasgow and Skypark is playing a key role.‘
In April, the threat to Scotland’s huge call-centre sector from ‘offshoring’ to India was highlighted as the key challenge facing the nation’s economy in a report published by banking giant HSBC .
Call centres have provided vital employment in the wake of the demise of much of Scotland’s heavy industry. HSBC noted there were 290 call centres in Scotland, employing about 56,000 people, and that, between 2002 and 2003, the number employed rose by about 10,000.
Source: The Herald
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