1551 — Nicom Technologies, Inc. Achieves Platinum Certification Status with Avaya

Nov 18, 2004 | Conteúdos Em Ingles

Avaya has designated Nicom Technologies its Platinum BusinessPartner. This nomination, indicates that the company has met a series of rigorous criteria to ensure superior technical competency and delivery of best-in-class customer service and support.

Nicom Technologies sells Avaya’s advanced communications systems, design and implementation services to businesses nationwide, helping organizations improve operational efficiencies, reduce costs and increase revenue.

On the release note it is explained that the Avaya BusinessPartner certification program has three levels of distinction — Silver, Gold and Platinum. For Nicom Technologies Inc. to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included: Customer satisfaction ratings of 85 percent or higher, and certified employees who have completed courses and passed a rigorous exam to earn the designation ‘Avaya Certified Specialist”.’

“Avaya’s strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like Nicom Technologies, Inc”, explained Todd Meister, vice president, North America Channels, Avaya.


Notícias – Press-Releases