1603 — Witness Systems to Acquire Blue Pumpkin Software

Dec 21, 2004 | Conteúdos Em Ingles

Witness Systems has announced that it has reached an agreement to purchase Blue Pumpkin Software, Inc for approximately $75 million. Approximately $40 million of the purchase price is being paid in cash and the remainder in Witness Systems stock. 

The merger is said to reinforce the company’s position in the burgeoning global contact center workforce optimization market, and is expected to be accretive to earnings for the 2005 calendar year.

According to Datamonitor , this combination will create a unique leadership position in the two anchor segments of the broader workforce optimization landscape (quality monitoring and workforce management), which represents 78 percent of the market.

“The combination positions Witness Systems to compete successfully in these competitive and rapidly evolving markets. In the technology industry, market leadership and first-mover advantage drive growth and competitive edge. By acquiring Blue Pumpkin, we are able to integrate two essential components of workforce optimization – quality monitoring and workforce management,” said Dave Gould, chairman and CEO of Witness Systems .

Doron Aspitz, chairman and CEO of Blue Pumpkin added, “Enterprises looking to derive the greatest value, both in terms of efficiency gains and performance improvement, are requiring a complete workforce optimization solution. Efficiency has been the first area to be addressed, most significantly through workforce management’s automation of the scheduling and planning of resources in the contact center. Quality monitoring software was the first solution to initiate effectiveness change. The combination of these two market innovators will continue to demonstrate the technology leadership that both companies have exhibited in their respective segments of the market, offering a compelling option for customers worldwide


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