Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004.
The judges awarded the top prize to Garlands in recognition of ‘huge growth’ which was achieved ‘thanks to its dedication to customer satisfaction, training and retaining staff’ – as well as because of the quality of its work. The judges also stated that the company’s success ‘comes as much from staff who are consistently helpful, friendly and informed as from state-of-the-art systems’. The judging panel was made up of editors from Marketing Magazine plus independent telemarketing journalists.
Em Foco – Empresa