Premier Technologies has formed a strategic partnership with Edify Corporation that will enable Premier to distribute Edifys leading voice and speech recognition solutions throughout Australia and New Zealand.
Speech-enabled self-service automation changes the way companies interact with their customers. As a result, companies are rapidly adopting speech-based systems that allows customers to get their transactions completed faster and more effectively while driving up usage rates and satisfaction. Speech applications are also flexible and enable companies to deploy applications of more complexity and variety.
‘Spending on speech applications in Australia and New Zealand is on the rise, and is expected to more than double from US$37 million in 2005 to US$95 million in 2008,‘ said Daniel Hong, Voice Business Analyst at Datamonitor. ‘The combination of Edify’s technology and Premier’s services will provide businesses with a rich, comprehensive solution that will help support multiple customer service objectives .’
As part of the Edify Connects partner program, Premier will distribute and implement Edifys proven platform, Edify Voice Interaction Platform (EVIP) 9.0, and voice and speech applications. The platform combines leading-edge automation technologies like speech recognition, speaker verification, and text-to-speech with a powerful application development environment and natural language capabilities, As a result, EVIP 9.0 allows for information access across an organization and beyond, and delivers more personalized and intelligent customer interactions.
Gamiel Gran, Vice President Worldwide Channel for Edify said: By combining Edifys leading voice and speech technology with Premiers outstanding consultancy experience, we will deliver the best quality solutions to our customers. Together, we provide a wide range of support and customer self-service options enabling companies to better meet and exceed their customer interaction needs .
Fausto Marasco, CEO of Premier Technologies, added Edifys customers could look forward to an enhanced service at a lower cost. Edifys products are the next generation in customer service. Complete with platforms, applications, tools and services, the Edify product suite will deliver competitive advantage to local businesses as well as a better end-user experience.
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