Aspect Communications Corporation has announced that Customer Inter@ction Solutions magazine selected Aspect Uniphi Suite to be a recipient of its Product of the Year Award for 2004 for contact centre innovation. Chalking up its second such award from the industry, Uniphi Suite is an integrated set of next-generation contact centre applications.
Uniphi Suite delivers a wide range of contact centre functionality on open standards-based software and offers a single point of control for viewing and managing contact centre operations.
Referred to as ‘the standard industry source’ by Fortune Magazine and ‘the bible of the industry’ by The Wall Street Journal, Customer Inter@ction Solutions advises call centre managers and senior executives on the most important technologies, services and methods and how they affect call centres and the industry at large.
‘With the introduction of Uniphi Suite, Aspect has gone the extra mile by addressing the pain of integrating point solutions in order to simplify the day-to-day operations of call centres and improve the service experiences they offer to customers,’ said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. ‘Aspect has demonstrated excellence in technological advancement by combining such essential applications into one solution and is truly deserving of this award .’
‘This highly regarded publication has witnessed the introduction of many technologies to the market over the years. We are extremely proud that Uniphi Suite stood out to the judges as an innovative new solution,‘ said Brian Gentile, senior vice president and chief marketing officer of Aspect. ‘Uniphi Suite is a set of next-generation contact centre applications that simplify contact centre operations, which can be very complex with multiple sites, multiple vendors, multiple media channels and a mix of on-site and remote agents. Companies that choose Uniphi Suite and their customers should discover first-hand why Aspect’s solution continues to earn praise from the industry .’
2005-02-24
Notícias – Press-Releases