1683 — TuVox and Genesys advance strategic relationship

Feb 25, 2005 | Conteúdos Em Ingles

TuVox, a pioneer in enterprise and service provider software for speech applications, and Genesys Telecommunications Laboratories, Inc  announced that TuVox has elevated its participation in the Genesys InterActs Partner Programme to become a Strategic Member. As part of the relationship, TuVox can market, sell, implement and support Genesys contact centre software.

TuVox CVR 4.0, which enables call centres to quickly and easily automate calls of any type or complexity, including knowledge calls, routing calls and sophisticated transactional calls, runs on the Genesys Voice Platform, an industry-leading, open standards-based IVR solution. Genesys Voice Platform allows customers to leverage existing Web applications and infrastructure for speech self service. When combined with the Genesys 7 suite, the solutions enable enterprises and service providers to seamlessly transition customers between self-service and live agent assistance,
resulting in reduced costs and improved customer satisfaction.

‘Our relationship with TuVox will enhance our ability to deliver speech self-service to our mutual customers,’ said Karl Holzthum, senior vice president, worldwide channels and alliances at Genesys. ‘TuVox’s unique approach to developing and deploying enterprise and service provider speech applications will be instrumental to companies looking to bridge self and assisted service in the call centre. Teamed with the Genesys Voice Platform, the combined solution has already demonstrated significant momentum and success in the market.

This relationship enables both companies to bring high quality and fully customised speech applications to customers significantly faster than custom speech applications. Customers also gain the flexibility to maintain and update applications using internal IT resources at a significantly lower total cost of ownership.

‘With Genesys and TuVox, enterprises and service providers can be assured that they have a speech solution that is not only cost-effective and quick to deploy, but also delivers a superior caller experience that people will prefer over traditional IVR,’ said Larry Miller, president and CEO, TuVox. ‘We look forward to further strengthening our relationship with Genesys and extending the benefits to our mutual customers .’

The Genesys InterActs Partner Program is designed to provide business development, technical, educational, and marketing tools and resources to participating system integrator, value-added reseller and managed service provider partners worldwide. Working together, Genesys and its partners deliver the most comprehensive, integrated contact centre and customer interaction solutions in the market.


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