1726 — Several arrests after call centre staff in Pune allegedly stole £200,000 using customers`personal information

Apr 11, 2005 | Conteúdos Em Ingles

Police have arrested former employees of an Indian call centre that handles US customer accounts for allegedly stealing consumers’ funds.

The suspected gang members arrested by police in Pune included three ex-workers of Mphasis BPO.

Police said the employees allegedly stole customers’ personal account information and transferred just under £200,000 to fake accounts in Pune. Sanjay Jadhav, the assistant commissioner of police, said about one million rupees (£12,000) of the fraud money has already been recovered. The call centre workers left their jobs last December.

‘The detection systems worked, and there was swift, coordinated information exchange between the affected parties,‘ an Mphasis representative told ZDNet UK sister site CNET News.com. ‘We are in close contact with the police and are working with them in their efforts towards law enforcement.

Security issues have been a growing concern for companies that outsource work overseas. In particular, companies have become concerned about the leakage and misuse of consumers’ personal financial information in offshore call centres. The National Association of Software and Service Companies, an Indian trade group, has set up an Indo-US security forum to make its members aware of security and privacy issues when they handle sensitive information from foreign companies.

‘India is fast becoming the outsourcing capital of the world, and this kind of incident, while unfortunate in itself, when successfully dealt with highlights and reaffirms the existence of an effective framework of laws and a commitment to enforcing them in India,’ Nasscom President Kiran Karnik said in a statement.

Nasscom recently launched a security initiative in Pune with local IT companies and police.

‘Distressing as this incident has been, it is a sad but realistic fact that no system can be 100 percent foolproof. The deterrence of prompt action is, therefore, critical,’ Karnik noted. ‘In this context, the proactive efficiency and the prompt success of the police reinforces the reputation of India as a country with a strong legal and enforcement framework.’

Source: CNET News.com


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