Witness Systems announced that Banca Caboto, part of the Banca Intesa group, has extended deployment of the companys call recording software for its London branch.
According to the release note, forty-five traders and twenty back office staff will use the solution to keep a record of negotiations and transactions. The call recordings will also be made readily available for any necessary verification and enquiries, and help the Banca Caboto London Branch comply with such new regulations as Basel II.
Call recording is not optional in trading markets, as we have stringent regulations regarding freedom of information to comply with, commented Luigi Vorraso, Head of Communications for Banca Intesa. Banca Caboto has both traders and back office staff working at its London branch who conduct both inbound and outbound calls. In such a Banca Caboto, London Branch, Selects Witness Systems Call Recording Solution for London Headquarters dynamic environment, 100 per cent call recording is business-critical and Witness Systems software provides this essential functionality. It ensures that we are able to handle enquiries made regarding negotiations and verify the details of the resulting deals “.
We have used Witness Systems technology for many years prior to this purchase and have always been impressed with its solutions and services, which have been of the highest quality, Vorraso continued. Our past experience made Witness Systems the only choice when we looked to upgrade to a new call recording solution .
Em Foco – Projecto