1755 — New O2 customer service centre brings 1500 jobs to Glasgow

May 11, 2005 | Conteúdos Em Ingles

O2 announced it will dramatically expand its presence in Scotland through the creation of a new Customer Service centre in Glasgow, creating 1500 new permanent O2 jobs in Scotland. The facility which will open in the Autumn will be based in Glasgow’s Skypark business complex at Finnieston.

Over the next 2 years, O2 will invest £18 million. The Scottish Executive has supported the project with an offer of Regional Selective Assistance worth around £7 million.

Francesca Rea, General Manager, Customer Service for O2 UK describes ‘this as a major vote of confidence in our business and the UK market. This is now the most competitive mobile phone market in Europe. That means great value for consumers and huge choice. We believe we can differentiate and have more customers choosing O2 by investing in the people and resources to deliver an overall experience that customers will find superior. That is what today’s announcement is all about .’

Glasgow’s Skypark business complex was chosen following a review of several UK and Irish sites. Glasgow offers a large, experienced, customer-focused workforce and therefore an employment pool that closely matches O2’s requirements. The Skypark complex provides excellent working facilities, local amenities and transport links. O2’s operation will cover 3 floors of the complex comprising a total floor area of around 100,000 sq feet.

The new Customer Service centre and 1500 new jobs are part of O2’s wider plans to strengthen customer loyalty. O2 has already announced that it will be hiring an additional 500 people as it expands its base of UK retail stores. The company has 26 retail stores in Scotland which will increase to 30 over the next 6 months.

The Glasgow site will be O2’s fourth major Customer Service centre in the UK. The others are based in Leeds, Bury and Warrington. Since July 2004, the number of O2 Customer Service employees has increased by 20%. The additional investment in the new centre and the 1500 additional jobs will provide the company with even more resources to deliver excellent levels of customer service including shorter call waiting times and more flexibility and resilience in dealing with changing customer needs. O2 has already introduced a service for business customers that ensures they speak to an O2 employee not a machine when they call. This service is being evaluated for other customers.

Recruitment for the new Customer Service centre will commence within the next few weeks. Along with the opportunity to work for one of the leading UK mobile phone brands, prospective team members will be offered superb employment packages, comprehensive training and a working environment that encourages career development.


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