Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways worldwide sales and service centres.
Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and effective manner and that the resulting increase in agent service and productivity will, importantly, enable them to better understand where their customer service could be improved and rapidly act upon this information. In addition Virgin Atlantic Airways expects that this will result in increased performance in both sales & productivity measures.
According to the release note, Virgin Atlantic Airways has also opted to use Datapoint Professional Services (DPS) Business Preparation Workshop, a service designed to assist Virgin Atlantic Airways staff in dealing with the change management techniques required to focus on their people and internal processes as well as the installation of new technology.
2005-05-16
Notícias – Press-Releases