Witness Systems announced enhanced capabilities to its workforce management software, following the companys first quarter combination with Blue Pumpkin Software.
The enhancements are available as part of the standard delivery for the companys pre-packaged workforce management solution, which includes key performance indicator (KPI) scorecards and actionable learning, as announced last month.
The Company states that the enhancements further strengthen the softwares existing capabilities, increasing customer benefits through superior intra-day management, new configurable alerts, advanced multi-site management, renewed support for the Oracle database and easier upgrade management.
We remain highly committed to workforce management as an integral part of our workforce optimization solution which is breaking new ground for organizations striving to manage their personnel effectively, as well as capitalize on the valuable information captured through customer interactions. Today, and into the future, we are intensifying our investment in workforce management, as well as continuing to work closely with our forward-thinking customers for their added insight and feedback, said John Bourne, senior vice president of product management for Witness Systems.
Em Foco – Pessoa