Train operator First ScotRail and sister company FirstInfo announced that Fort William will be the location of a new customer contact centre.
As part of its franchise agreement, First ScotRail is now delivering on its promise to open a contact centre in Scotland. Based at Carn Mor House at the foot of Ben Nevis, the centre will create 50 new jobs in the area when it opens in August this year, helping to boost the local economy and improve the Highlands links with Scotlands national railway.
FirstInfo, a subsidiary of FirstGroup PLC , has been selected to operate the new centre to take advantage of their extensive experience and expertise in running rail industry contact centres, including National Rail Enquiries, Great Western and TransPennine Express.
Mary Dickson, First ScotRails Managing Director, said: A number of locations throughout Scotland were considered for the contact centre base. The decision to open it in Fort William was due to several factors, mainly the enthusiasm of the local enterprise and council teams and the high quality and availability of the local employment pool. Passengers will benefit from a higher level of customer service seven days a week.
Mike Carroll, Managing Director of FirstInfo said: We are delighted to be establishing this contact centre in Fort William and have been working hard to get the plans in place for our opening in August 2005. It is important that passengers of First ScotRail are assisted by knowledgeable staff who will deliver a great service to their customers. We believe the people here at Fort William can provide this .
The contact centre will operate from 7am to 10pm every day and will provide a cross section of customer services including general travel enquiries, ticket sales, reservations, journey planning, assistance for disabled travellers and customer relations. FirstInfo is looking to employ a variety of people, across a range of shifts in the centre.
Em Foco – Empresa