Altitude Software, an independent contact centre solutions vendor, announced that Altitude uCI has been selected by SITEL, a leading global provider of outsourced customer support services, for its global customer interaction management (CIM) needs. The two companies also are expanding their partnership to pursue market opportunities globally.
At SITEL we are committed to providing our clients with the best quality global service, stated Niall Andrews, SITEL Corporation, Senior Vice President, European Technical Services Director. Altitudes reliable, proven contact centre solution will support our continued growth and further enhance our quality customer service.
Global outsourced customer support services strategy powered by Altitude uCI On behalf of many of the world’s leading organizations, SITEL designs and improves customer contact models across its clients’ customer acquisition, retention, and development cycles. The company has over 34,000 employees in 91 global contact centres to serve customers in 55 countries. Altitude Software has already successfully deployed its CIM solution at several SITEL
contact centre sites throughout the world including Belgium, the Netherlands, Mexico, and Sweden.
As a worldwide leader in CRM outsourcing services with millions of customer interactions processed each day, we needed a contact centre solution, and a provider, that could support us globally, commented Doug Pontious, Global CTO of SITEL Corporation. Altitude Software has a clear understanding of our demanding contact centre outsourcing business and the challenges that we regularly face. Our decision to expand our partnership globally reflects the level of confidence we have in their teams. Gastão Taveira, Altitude Software’s CEO, stressed the importance of the agreement: ‘Our award-winning contact centre software solution is continuing to experience strong market adoption worldwide, particularly in the fast-growing outsourcing market segment. We are delighted that a global company like SITEL is selecting Altitude uCI to boost contact centre performance and service excellence throughout its worldwide operations.‘
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