CosmoCom, the Contact Centre On-Demand specialist, announced that has been named Managing Director, United Kingdom and Ireland. In this role, Goode will lead sales and channel development efforts for the region. He will be based in CosmoComs new offices in Berkshire, U.K. and reports to Ronald Rubens, CosmoCom Regional Vice President for Europe, Middle East and Africa (EMEA).
“Mike Goode embodies the rare quality of understanding sales and management for both direct and indirect selling. This will be a great benefit to CosmoCom, our customers and channel partners,” said Rubens. “Mike also brings an impressive array of skills and experience to this position. He was one of the first non-US employees of Lucent (AT&T), where he significantly grew the call centre business in the UK and Ireland, making exemplary use of channel partners.”
“I am enthusiastic and confident about CosmoComs future in the UK market,” Goode commented. “CosmoComs vision of Contact Centre On-Demand for hosted service providers and self-hosted enterprises, and the patented, disruptive technology on which it is based, are sure to become major forces in the development of the UK contact centre market during the next few years,” Goode continued. “It is exciting to be leading this effort in a country of such great potential at a time of dynamic change within the call centre marketplace .”
Goode joins CosmoCom from global IT solutions provider, Dimension Data, where he was responsible for the IP convergence portfolio and related partnerships including Cisco, Avaya, Witness, Performix, and RightNow. Earlier, Goode held senior management positions with Lucent (previously AT&T) in the UK, where he held responsibilities for direct sales, marketing and channel development.
Em Foco – Pessoa