ASC announced the addition of email response management to INSPIRATIONpro, its premier quality monitoring solution.
Guenther Mueller, Chairman and CEO of ASC, explained that Email response management and quality monitoring systems work together to create a superior contact center environment”.
ERM systems automate email acknowledgements and responses to standard customer inquiries. They minimize workload in a multi-channel environment and ensure a high-quality, well-written and credible response to customers. When integrated into ASCs quality monitoring software, INSPIRATIONpro, they allow systematic and standardized monitoring with identical evaluation templates for all media types, including voice, e-mail, fax and computer screen.
Em Foco – Pessoa