Aspect Software announced the general availability of Aspect Enterprise Contact Server 6.2, a product that blends automatic call distributor (ACD) functionality and computer-telephony integration (CTI), while delivering greater capacity and improvements to availability and security.
The new release also incorporates the routing and CTI capabilities of Aspect Uniphi Suite. It continues to support Microsoft Exchange, permitting e-mail to be routed and handled utilising the same workflows as those used for voice and web interaction. Web interaction integration enables agents to manage web chat communications, providing
white boarding, screen sharing, web page and file push. In addition, a Software Developer Kit allows for a wide variety of custom integrations to be created.
Em Foco – Pessoa