A Siebel Systems, um dos maiores fornecedores mundiais de aplicações «eBusiness» realiza no dia 20 de Junho de 2002, às 15.00 horas, um Seminário Web dedicado ao tema:
«The Call Center Challenge: Minimizing the Cost of Providing Service»
Participem gratuitamente neste Seminário Web para aprender como as soluções da Siebel – Siebel Call Center 7, Siebel eMail Response 7 e Siebel eService 7 – podem ajudar a oferecer um serviço consistente e de alta qualidade aos seus Clientes, reduzindo simultaneamente os seus custos.
O Seminário é realizado em Inglês, com os seguintes tópicos:
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The Call Center Challenge:
Minimizing the Cost of Providing Service
How do you offer consistent, high-quality service to your customers, while reducing costs?
-Enable Web-based self-service to reduce service costs and increase customer satisfaction
-Leverage the Siebel Smart Web Architecture with its zero-footprint, zero-install client to reduce implementation costs
-Provide management with real-time visibility into call center trends and performance analysis to improve decision making
Siebel Call Center 7, Siebel eMail Response 7, and
Siebel eService 7 enable organizations to improve customer satisfaction by delivering consistent, world-class customer service across all channels, including the call center, the field, or over the Internet. With Siebel Call Center 7,
Siebel eMail Response 7, and Siebel eService 7, organizations can manage and synchronize customer interactions to increase the productivity and efficiency of their contact center operations.
Learn how to increase call center effectiveness.
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Para informações adicionais ou para registo no Seminário , consultem, por favor, o Link
http://www.siebel.com/about/news_events/reg_news_events.shtm?IDnum=4896
Eventos – Conferências