272 — Contact Center Resources

Jul 8, 2002 | Conteúdos Em Ingles

NICE Systems
NICE Systemsis a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, financial institutions, air traffic control sites, CCTV (closed circuit television) security installations and government markets.

The evolution of e-business, reliance on outsourcing and a mobile work force has created a new challenge for organizations. Verifying transactions and listening to the voice of your customers, partners, and suppliers has become more difficult at the same time that your organization is pressured to respond more quickly to market changes. NICE’s synergistic technology platform enables customers to capture, evaluate, and analyze business interactions. NICE’s mission is to transform every interaction, over all types of media, into a source of business knowledge and competitive advantage. The common theme of our business strategy is the mantra of “Listen, Learn, Lead.”™

BEA Systems
BEA Systems is one of the world’s leading e-business infrastructure software companies. Put simply, BEA helps business become e-business. In the Internet age, businesses that are built to last are built for speed — not just in time-to-market but also in adapting to change and in innovating with every uptick of Internet time. More than 9,400 companies have chosen the BEA WebLogic E-Business Platform™ as the underpinnings of their business to keep them fast-moving, flexible, and future-proofed. With WebLogic at their core, these businesses turn change into opportunity and use their agility as a competitive advantage.

Information Builders
The world leader in Web Business Intelligence solutions, Information Builders is a hands-on, pragmatic, privately held software company ranked among the top 50 independent software vendors. More than 9,000 global customer sites – including most of the Fortune 100 – use Information Builders enterprise information access and delivery technology. With over 25 years of business experience and offices in more than 30 countries, we employ 1,900 professionals, support over 350 business partners, and generated revenues exceeding $300 million in 2000. Information Builders developed the award-winning EDA integration technology, and has recently launched a new integration middleware company called iWay Software that concentrates its efforts on developing the e-business integration mark.

Develin & Partners
Since our foundation in 1988 we have been supporting organisations to improve their performance in both the public and private sectors in every type of manufacturing or service business. Develin & Partners is at the forefront of management techniques and thinking; our people write numerous papers, speak regularly on conference platforms, and meet requests to share experience and knowledge at a number of Institutes and Universities. Our consultants have substantial line management experience in a variety of business sectors, which they have augmented through the experience gained on many testing client assignments. We recognise the critical importance to our clients of the work we undertake and we endeavour to exceed their expectations through a level of commitment that sets us apart. The key to unlocking the potential in the organisation is to combine the skills and knowledge that already exists with approaches that lead to considerable added value and competitive differentiation. Develin & Partners are the catalysts to make this happen.

High Yield Marketing
Our experience in CRM has taught us the hazards of “over-consulting” – attempting to assume responsibilities that only the client can manage. Because successful CRM is organic to the organization, not something you can bolt-on, we work hard at transferring as much of our know-how as possible to help you take ownership of your CRM implementation.

Randstad Group
Randstad Group nv. With a wealth of experience Randstad is part of the international Randstad Group. Established in 1960, the group now operates in over 1800 branches in Europe, Canada and the US, making it one of the world’s largest and most experienced specialist employment businesses.

ACD Call Center
One of the most comprehensive resources for call center managers. This site provides articles, books, benchmarking studies, vendor yellow pages, and updates on technologies and best practices for call centers.

Call Centres Managers
Call Centres Managers Forum. An “oasis” for Call Centre Managers.

Desktop dashboard
Desktop dashboard replaces the need for a reader board. Real-time agent performance metrics customized for each individual agent. Plus just-in-time multimedia training and Web collaboration.

Blue Pumpkin Software
Blue Pumpkin Software was founded in 1996 by a team of personnel forecasting and scheduling experts with advanced degrees in Computer Science and Mathematics from Stanford University. The team saw the complexity of existing workforce management products and founded Blue Pumpkin to satisfy the need for robust and easy-to-use solutions. Blue Pumpkin continues to experience explosive growth, fueled by contact center expansion and our development philosophy. We know how quickly contact centers change, and our family of solutions is constantly evolving to respond to new challenges. We listen carefully to our customers by organizing advisory board forums and user conferences to steer product direction.

CallCenterCAREERS.com is an employment web site specializing in the call center and CRM industries. We feature call center jobs, an extensive resume database and job search agents.

CallCentres.net was launched to provide specialised research, analysis and industry information to the Call Centre Industry throughout the World.

Call Center Coach
Call Center Coach, LLC is dedicated to providing call center professionals with a comprehensive resource package that contains the latest information affecting the customer.

CallCenterOps.com is about call center operations management. Contains call center jobs, forum, resources for call centers, magazines and newsletters about call centers, call.

Simul 8
Build, test and develop an existing or planned facility on your PC. Analyze performance measures using SIMUL8 software for computer simulation of telephony operations such as customer service levels and call waiting. Find bottlenecks & improve resource utilization to increase sales and improve profitability.

CALL CENTRE focus is the first European telebusiness magazine to target the call centre industry without using technobabble. Free registration, free subscription to European telebusiness professionals, hundreds of articles to browse.

Call centers – Highlights
Call centers – Highlights of the principles, processes and technologies driving call center design for the year 2000.

Workforce Management Software
Workforce Management Software for Call Centers (scheduling, forecasting).

Rockwell Electronic Commerce
Rockwell Electronic Commerce is a global provider of proven customer contact solutions for voice and Internet media.

TelePlaza is an organized and categorized directory of Call Center industry related web sites. Inside you will find over 750 links to Customer Service, CRM, Telesales and eCommerce information worldwide.

Dossiers – Empresas