296 — SITEL awarded customer service contract with SN Brussels Airlines

Jul 9, 2002 | Conteúdos Em Ingles

SN Brussels Airlines selected SITEL to deliver in Belgium and Luxembourg.logositel

SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced in May 29 that SN Brussels Airlines has selected SITEL to deliver customer service to the carrier’s customers in Belgium and Luxembourg. Financial details of the 3-year agreement were not disclosed.

SN Brussels Airlines, a new Brussels-based airline, currently flies to 36 destinations in Europe, including London, Geneva and Stockholm, and to several African cities. SN Brussels Airlines selected SITEL for its proven ability to cost-effectively deliver world-class customer service and support for companies in the travel sector.

“Our ability to exceed each and every customer’s expectations for service – before, during and after the flight – is critical to our success,” said Peter Davies, SN Brussels Airlines CEO. “We must support our rapidly growing customer base with a contact center solution that demonstrates to our customers that we really understand their needs. SITEL, a clear leader in the provision of customer care services, shares this focus on putting the customer first, and we are confident that this new relationship is in the very best interests of our customers and our business.”

Under the terms of the agreement, SITEL will design and install integrated contact center technology in SN Brussels Airlines’ own contact center in Brussels. In addition, SN Brussels Airlines’ call center will rely on the assistance of SITEL customer service professionals (CSPs) providing flight information and reservation services via telephone, and later via fax, e-mail and web collaboration, from SITEL’s state-of-the-art contact center in Brussels.

Eddy Van de Poel and Marc Jans, Co-Managing Directors of SITEL Central Europe, stated, “It’s an honor to be working with SN Brussels Airlines. In the travel sector, consumers’ expectations for customer service are at an all-time high, even as the pressures on businesses to remain competitive continue to mount. By partnering with SITEL, SN Brussels Airlines will be able to meet the demand for quality service, resulting in increased customer satisfaction and return business, while reducing the overall cost of service. This agreement underscores SITEL’s proven ability to deliver sophisticated customer service and support for the European market.”