ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Join the International Customer Service Association (ICSA) and experience the most comprehensive package of membership benefits and services, the best networking opportunities and the most influential group of customer service professionals to know. Organized in 1981 by a group of 59 customer service management professionals, today’s ICSA has come a long way! Globally, our membership tops 3,400 and we offer a full range of programs, from a rapidly growing annual conference and the publication of surveys and member research studies, to this home page on the World Wide Web.
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