Simera UK has signed an OEM agreement with Convera to develop a suite of e-HR tools to benefit employers and employees alike by exploiting Convera‘s expertise in the search and retrieval market. Convera’s RetrievalWare will deliver fast, accurate and secure search to Simera’s eZ-Answer, part of its Ez-Sens product range. eZ-Answer is an automated contact centre designed to deal with inquiries via email, the web, wireless and voice applications.
RetrievalWare will increase eZ-Answer’s sensitivity to ‘non-standard’ questions with its cross-lingual functionality and provide the system access to more complex or archived data from an organization’s knowledge base through its wide variety of complex search techniques.
“We are extremely successful in supporting e-HR applications within organisations like Nestlé and Dixons , but in response to data repositories taking on increasing forms, we wanted to improve our capabilities through stronger search and retrieval capabilities.
Following investigations into the top players in the industry, we found that Convera’s RetrievalWare does the job better, faster and far more cost effectively than any other solution. In our opinion, there was simply no contest, Nigel Follett, Simera’s COO and Co-Founder , said.
Martin Bayton, director of strategic alliances at Convera, added: “Simera’s successful philosophy is reflected in its flexible and powerful product range as well as its impressive portfolio of customers. With the additional strengths of RetrievalWare, Simera will be able to develop eZ-Answer to deliver increased measurable benefits such as convenience, staff retention and problem spotting, low cost of ownership, low impact on IT departments, costs displacement and reduction and rapid return on investment.”
Source: Business Wire