563 — Delta Lloyd goes live with Fineos claims management system

Mar 13, 2003 | Conteúdos Em Ingles

Fineos Corporation, a provider of banking and insurance software, has just announced that Delta Lloyd NV, a member of the international insurance group AVIVA plc (formerly CGNU plc), has gone live with its multi-channel intake and general insurance claims management system, Fineos Claims Manager.

Implemented over eight months, the Fineos system automates and Delta Lloyd’s personal injury claims process, “thereby reducing the manual costs associated with processing these claims as well as leading to an improvement in customer service”.

The system provides Delta Lloyd with integrated, up-to-date claimant information, regardless of the channel through which claims intake is conducted. It automates all contact, workflow, and case management and manual tasks associated with its claims handling, as well as providing tracking of tasks.

Commenting on the announcement, Jan Jonker, director of general Insurance Division, Delta Lloyd , said: ‘The Fineos implementation has been a great success – both companies worked well together and we are very pleased that the system was implemented on time and within budget.

“The key benefits for Delta Lloyd with this Fineos system is that it improves the reliability of our claims prediction and enables us to pay out claims faster, which means we are paying less. By settling claims more quickly, it actually helps us to reduce the total damages we pay each year. This is a huge advantage for Delta Lloyd .”

Michael Kelly, CEO of Fineos, added: “We are delighted with the implementation of Fineos at Delta Lloyd. Within the current economic climate, more and more financial services companies need to buy readymade software products, like Fineos, which can be implemented fast and effectively without risk and which deliver a return on investment very fast. At Fineos we pride ourselves in our ability to deliver effective business solutions with our partners and customers.”

Industry analysts Datamonitor calculating that 1.7 billion euros will be spent on claims processing in Europe by 2004.


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