A SENIOR MOMENT
One evening I received a call from a very sweet elderly lady. Apparently her son had given her a computer along with our web site address so she could book airline tickets to visit him. I was expecting the typical request for help in navigating our web site. To my surprise she stated, “Honey, I only have one question. How do I turn this thing on?”
WHEREVER YOU GO, THERE YOU ARE.
One day while answering phones in our call centre I received a call from the phone company testing our lines. The caller said, “We’re running a test and I show you have two different call centre sites one in Florida and one in Virginia. Do you know where you are?” Fighting back laughter, I said, ” I certainly hope so!”
YOU TALKING TO ME!
Caller: I can’t make outbound calls on my cell phone.
Rep: Do you have the phone with you?
Caller: Yes, I’m talking on it right now.
Rep: The phone is working just fine. You just called me.
The embarrassed caller quickly hung up.