783 — Croft answers the call for Garlands Middlesbrough call centre

Aug 21, 2003 | Conteúdos Em Ingles

Croft, a Newcastle-based ICT company, has installed an IT infrastructure at Garlands Call Centres’ new Middlesbrough site. The infrastructure, which includes new computing servers, switches, routers and PCs, currently serves 600 Garlands employees and is forecast to serve 1000 by the end of the year as employment at the centre expands.

The computing servers installed at Garlands are one of the first implementations of Hewlett Packard’s Blade Server technology in a medium-sized business anywhere in Europe. The technology, originally designed for large corporate data centres, allows Garlands to simultaneously run services for many different organisations from a single computing server and make hardware and software changes without having to restart it.

“Garlands is known throughout the customer service industry for the way it invests in its people – and that extends to equipping them with the best tools to do the job. From call handling equipment to desktop PCs, we look to make use of the best technology and to use that technology creatively. Our investment in state-of-the-art HP Blade Server technology is no exception,” Steve Bowen, IT Services Manager at Garlands Call Centres commented.

Garlands Call Centres was named ‘Best Large UK Contact Centre’ at the 2002 National Customer Service Awards and 21st fastest growing UK business in The Sunday Times Virgin Atlantic Fast Track 100 league table for 2002. It is the second largest private employer in the Tees Valley and in 2003 alone has brought over 600 new jobs to the area.