837 — Loot awarded European Call Centre of the Year 2003

Sep 23, 2003 | Conteúdos Em Ingles

The winners of the European Call Centre Awards 2003 were announced last week at the Call Centre Expo UK 2003, during the annual gala awards evening attended by 960 guests. Loot Contact Centre scooped the overall title of European Call Centre of the Year and 18 other major awards were presented. The Awards, judged by an independent panel of leading professionals within the call & contact centre industry, recognise the success and achievements of those companies and individuals within call & contact centres throughout Europe.

Call Centre Advisor of the Year
Jane Greenwood – Budget Insurance Services

Call Centre People Manager of the Year
Maurice Whelan – Vhi Healthcare

Call Centre Support Professional of the Year

Best Call Centre Recruitment Practice
Royal Bank of Scotland Customer Telephone Centre

Best Outsource Relationship
d+s online AG

Best Customer Management Programme

Best Call Centre Under 50 Seats
The Phone Room

Campaign of the Year

Best Call Centre Training

Best Call Centre Culture
CIGNA International

Best Call Centre Environment

Best Customer Experience
Linklaters IT Support

Best Use of Technology
Finansbank Call Center

Best Call Centre Improvement in Performance
Shell UK

Best Product of Call Centre Expo 2003
ASC telecom – SmartContact Centre

Industry Champion
Sandra Procter – The Procter Consultancy

European Call Centre Professional of the Year
Tulay Gungen – Yapi Kredi Call Centre

European Call Centre of the Year
Loot Contact Centre

Certificates of Excellence

Bank of Ireland, Banking 365
Halifax General Insurance Services
Liz Sumpton – Royal Bank of Scotland Group – Bradford CTC
Millfield Connect
MORE TH>N Emergency Service Centre – Hinckley
Yapi Kredi Call Centre


Em Foco – Projecto