Wicom Communications and MNS, an Egyptian provider of Wireless Applications and Unified Communication solutions, announced a partnership. According to the agreement, MNS will distribute and support Wicom Contact Center solution in the Middle East market. MNS offering includes sector-specific contact center solutions, e-commerce implementations, unified communication solutions, mobile banking empowerments and a variety of tailored wireless solutions for service providers.
Wicom Contact Center solution is based on Wicom CSS (Communications Server Suite), an open all-IP communications server architecture for unified queuing, prioritising, and routing for all contacts. The suite includes the functionalities of a traditional PBX telephony system and offers a clear migration path to centrally managed and administrated all-IP business communications.