CosmoCom signed an agreement with Prague-based 1Tel for the distribution of its products in the Czech Republic and other countries in Eastern Europe. Under the agreement, 1Tel will sell and provide systems integration services for CosmoCall Universe for premise-based deployments. Separately, 1Tel has also agreed to distribute and act as system integrator for Multimedia Contact Center (MCC), the network-hosted Contact Center On-Demand service from BT Global Services that is based on the same CosmoCom platform.
CosmoCom is the leading provider of all-IP contact center platforms, said Frantisek Zeman, managing director for 1Tel, and we see great potential in our markets for both the premises model and the on-demand model. By teaming with CosmoCom and with their partner BT, we can offer the broadest possible array of solution options to our customers.
1Tel is already recognized as the leading provider of conventional call center solutions in its region, said Ari Sonesh, chairman and CEO for CosmoCom. This relationship extends their lead to include all-IP multimedia contact center solutions. And with hosted contact center offerings like BTs MCC beginning to capture significant market share, 1Tel is well positioned to participate in a variety of state-of-the-art contact center projects. We are pleased and proud to have 1Tel as a partner.