922 — 4th Annual European Contact Centre Exchange, 1-2 March 2004, Amsterdam, The Netherlands

Nov 11, 2003 | Conteúdos Em Ingles

The 4th Annual European Contact Centre exchange is the only pan-European meeting for senior contact centre professionals looking to provide value-added services to their customer base. This is an invitation-only meeting which aims at giving an insight into how blue-chip companies manage their contact centres on a pan-European level. Europe Contact Centre supports this event as Media Partner.

Best practice leaders include ING Direct, Dexia Bank, LEGO, Swiss Post and Lloyds TSB. Key areas to be discussed and brainstormed include ‘Turning a contact centre from a cost centre into a profit centre’, ‘Technological developments for better customer service at contact centres’, ‘Intelligent recruitment and retention strategies for reducing agent churn’, ‘Performance measurement and metrics for contact centre agents’ and ‘Offshoring to India: What are the pros & cons?’

To be considered for invitation, please click here:


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