962 — Audentify provides dataforce with dynamic agent assistance

Nov 28, 2003 | Conteúdos Em Ingles

Audentify, a provider of contact center technology and a division of Autonomy Corporation announced that Dataforce, a contact center representing a number of the UK’s leading brands, has selected Audentify to automatically monitor and manage all customer interactions, and provide a learning environment for all of its agents.

The Audentify solution can record automatically up to 100 per cent of calls and provides analytic and retrieval. Audentify tracks transactions in a given customer’s campaign, analysing key issues, populating FAQs, measuring script adherence and then retrieving and delivering specific calls to supervisors for evaluation purposes.