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2176 — Aspect Software adherence to industry standards streamlines Open Call
Aspect Software, Inc., the world's largest company solely focused on the contact centre, today...
4090 — IT Deusto apuesta por Presence Technology para ofrecer servicios de contact center a terceros
Tal y como ha anunciado, Presence Technology, la compañía española de tecnologías de la...
4089 — Aplicaciones de Voz sobre IP: el valor añadido de Avaya
Avaya organiza en Zaragoza el martes 27 de febrero en el Hotel Meliá Zaragoza, a partir de las...
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2101 — The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 – 23 June
The 6th International Conference on ITS Telecommunications (ITST 2006) will be held in Chengdu on 21 - 22 - 23 June, 2006. After five previous editions, the conference...
2100 — Offshoring Contact Centers: Identifying Locations
How To Compare And Select A Site That Best Suits Your Customer Base
A Forrester Research Report
Many contact centers' directors consider offshoring to reduce customer care operational costs. When evaluating offshoring customer support centers, companies need to...
2099 — Nortel Powers ntl:Telewest Business IP multimedia service
The UK supplier of communications services to the public and private sectors, ntl:Telewest Business, launched a new IP Multimedia service based on Nortel technology....
2098 — John Buchanan to be Deputy Chairman of Vodafone
Vodafone Group Plc announced that, upon the conclusion of its Annual General Meeting on 25 July 2006, John Buchanan will become Deputy Chairman of the Board of...
2097 — Balkans shedding past troubles as telecom market attracts investors
The Balkans region is undergoing a makeover and attracting foreign investment from Western European operators hoping for a telecom gold rush among a poor but literate...
2096 — Telefónica posts 40% increase in 1Q06 net profit
Telefónica reported a 45,4% rise in revenues, in the the first three months of 2006, to 12,036.4 million euros, supported by the general growth in every business...