Conferência || «O Decreto-Lei 72-A/2010 e as alterações ao Decreto-Lei 134/2009 - Ponto da...
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4317 — Decreto-Lei n.º 72-A/2010 revoga normas do Decreto-Lei 134/2009
O Decreto-Lei n.º 72-A/2010, de 18 de Junho, vem introduzir mudanças importantes no Decreto-Lei...
4396 — Emergia abre un nuevo Contact Center en Terrassa
Emergia Customer Care, multinacional especializada en la gestión integral de clientes, la...
2058 — 2006 Contact Centers Goals Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC
World-class contact centers are not the result of luck or chance. World-class contact centers evolve, over time, under the direction of highly skilled and inspired...
2057 — Cisco introduces new Unified Communications System
Cisco Systems, Inc. released the Cisco Unified Communications system, a new suite of voice, data and video products and applications specifically designed to help...
2056 — ASC adds email response management to its quality monitoring solution
ASC announced the addition of email response management to INSPIRATIONpro, its premier quality monitoring solution. Guenther Mueller, Chairman and CEO of ASC, explained...
2055 — Witness Systems heightens investment in Indian Market
Witness Systems announced additional investment in the Indian market. The company is increasing its number of local customers and strategic reseller partners, and...
2054 — FC Barcelona installs Genesys Express Multimedia Solution
Genesys Telecommunications Laboratories completed an installation of its Genesys Express Multimedia solution in the customer service centre of FC Barcelona. The...
2053 — BT and Alcatel sign 21st Century Network contract
Alcatel has completed contract negotiations with BT, confirming its participation as one of the preferred suppliers to the operator's next-generation network ...