The provider of enterprise workforce optimization solutions, Blue Pumpkin, has won the ‘Best of Show’ award for its newest performance management solution, Blue Pumpkin Advisor Express.
The independent panel of industry experts, at the International Call Center Management Conference and Exposition (ICCM), considered such items as ease of integration, implementation, return on investment, system quality and customer service features and validated the company’s ability to weave performance improvement into existing processes and expand outside of traditional workforce management.
The Company promotes Blue Pumpkin Advisor Express as quick-launch performance management solution, designed specifically for contact centers. It is said to be fully implemented in under one week with pre-configured key performance indicators (KPIs) developed with Gartner, and pre-integrations into the most popular IT systems.
“This industry recognition shows that there is a new best-practice in improving customer service delivery”, said Steve Bernstein, Blue Pumpkins vice president of solutions marketing. “Advisor Express, provides an easy way for contact centers to take important steps in performance management from identifying opportunities for development to instilling a performance-minded approach into the things contact centers are already doing, rather than adding separate processes or initiatives “.
Em Foco – Projecto