1692 — call centre labour shortages drive location debate

Mar 7, 2005 | Conteúdos Em Ingles

Seventy five percent of UK call centres have no plans to relocate overseas despite severe staffing difficulties, according to a survey released by OMIS Research and sponsored by Adecco. Best Locations for Contact Centres 2005 questioned over 130 call centre managers in the UK to investigate the health of ‘Call Centre Britain’ and determine future location strategies.