Edify Corporation announced it has joined forces with Purdue Universitys Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems.
‘Speech is everywhere and call center professionals today are absorbing an ever-increasing amount of new information on how speech recognition can enhance customer service and reduce costs through self-service automation,’ commented Dr. Jon Anton, Purdue Universitys director of benchmark research . ‘While offering a great perspective, organizations must glean from everyday real-world scenarios to fully understand the benefits of a well-designed speech solution and effectively benchmark their operational goals and metrics in either making their move to speech or enhancing their current speech solution.’
‘Establishing best practices is very important to further the adoption of speech and ensure companies get the most out of their speech and voice deployment,’ said Marie Jackson, vice president of marketing at Edify. ‘This benchmark report demonstrates that there is significant value in speech for companies of all sizes in all industries.’
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