Aspect Communications Corporation announced the latest release of its contact center operating environment – Aspect Uniphi Suite.
The company stated that Version 6.1 simplifies application development, system administration and management, while doubling the number of agents supported by last years release.
Aspect Uniphi Suite helps companies greatly simplify contact center infrastructure and manage contacts and resources easily, so agents can deliver superior customer service experiences, said Brian Gentile, senior vice president and chief marketing officer at Aspect. The quality of customer care suffers when contact centers are stuck with mismatched enterprise technologies. Even making simple changes in business processes becomes a complex and frustrating taskadding to implementation time and cost, as well as maintenance. We designed Uniphi Suite to address these challenges and to provide excellent support for the migration to VoIP networks and for replacing traditional PBXs with IP-PBXs .
2005-06-29
Em Foco – Projecto