C3, a provider of voice processing platforms, announced the availability of a new call recording solution for enterprises, public sector companies and service providers. The solution can be used to record individual extensions on an ad hoc basis, specific DDI numbers, or all calls within a particular group. C3 call recording is provided as a module on the C3 Apcentia platform, a voice processing solution. A range of other applications, including unified messaging, conferencing, call centre management monitoring, prepaid telephony, emergency call out, IVR, speech recognition and contact centre can also be run on an Apcentia solution concurrently.
Call recordings stored on the Apcentia platform can be retrieved as a .wav file at any time should the need arise. Call recordings can also be archived on an Apcentia solution (or another storage device) thus allowing recordings to be accessed at a later date.