Bucher & Suter will distribute and support Wicom Contact Center solution in the Swiss, German and Austrian markets. Bucher & Suter offering includes contact center, customer relationship management, help desk and data conversion solutions. Wicom Contact Center solution is based on Wicom CSS (Communications Server Suite), an open all-IP communications server architecture for unified queuing, prioritising, and routing for all contacts. The suite includes the functionalities of a traditional PBX telephony system and offers a clear migration path to centrally managed and administrated all-IP business communications.
“Wicom Contact Center solution complements our product portfolio by opening new opportunities for designing, organizing and operating contact centers, ideally suited for contact intensive industries. Our customer base consists of companies from various industries, such as utilities, finance, insurance, retail, IT service and government, which often require complex multi-channel contact center solutions,” said Roland Wüthrich, head of marketing & sales, Bucher & Suter.
“Wicom allows us to deliver contact center solutions with rich multi-channel functionality, a low upfront investment and fast deployment time.”