1054 — Ventura contact centres implement synTelate

Feb 3, 2004 | Conteúdos Em Ingles

Ventura, a UK provider of outsourced customer contact centre solutions, has implemented Initiative Software’s synTelate solution to replace its existing scripting capabilities. synTelate will work Ventura’s outbound customer contact system to provide rapid screen customisation and scripting capabilities for the contact centre agent desktop. Ventura’s services include handling inbound and outbound customer correspondence, order processing, rapid response to customer requests for products/services and literature, database marketing and billing and financial management.

“With over 30 years’ experience of delivering contact centre solutions, we believe that making the best use of technology will deliver fast, accurate and relevant customer intelligence” said Kevin Tooke, technical support manager, Ventura. “Our experience together with synTelate will allow us to provide a higher level of quality in our contact centre. Since the implementation of the first campaign we have been delighted with the results and have received very positive feedback from our client. The ease of use and the flexibility of synTelate allows us to develop unique campaigns for our clients in much shorter timescales rapidly reducing the time to market.”

“The outsource market is highly competitive. We are delighted synTelate has been implemented in Ventura’s award-winning contact centre and we believe that the initial benefits demonstrated by synTelate are only the start” commented Kevin Clark, CEO, Initiative Software.

The first synTelate campaign has been implemented to support the high volume contact with a client’s retail outlets. Ventura experienced improvements in the design and build phase of the campaign development and achieved better “in call” control with the call flow and data collection features provided by synTelate.