Ventura, a UK contact centre outsourcer, has announced that, from April 2004, it will manage calls for the National Rail Enquiries Service, on behalf of ATOC (Association of Train Operating Companies). The contract will create 300 new jobs at the companys contact centre in the Dearne Valley, near Rotherham. A sister operation, with a further 200 employees, will be run by a Ventura management team from a contact centre in Mumbai, India.
Awarded by ATOC, the contract will support all UK rail users, providing impartial information regarding train times, routes and fares, for all UK train operating companies. Around 25 millions calls per annum will be managed by Ventura, with the service being run on a 24/7 basis, 364 days per year (except Christmas Day).