Aspect Communications has announced that Gary Barnett has been named president and chief executive officer (CEO) after serving in an interim capacity since August 2003. Prior to Aspect, Barnett was a founding engineer at Octel Communications where he developed Octel‘s first voice-messaging system and expertise in the field of unified messaging. He joined Aspect‘ and the devised the first automatic call distribution (ACD) software to run on standard hardware systems.
In 1987, Barnett left Aspect to found Prospect Software, a manufacturer of telephony integration in the early 1990s. He returned to Aspect in 1996 when Aspect acquired Prospect.
“My ties with Aspect are strong and reach back to the founding of the company,” said Barnett. “I intend to strengthen Aspect’s leadership position through a steady, focused multi-pronged approach. We’ll continue to concentrate on our stellar customer base and help move it into the new era of unified customer-care solutions. We’ll strengthen alliances to increase our reach and ensure that our technology is standards-based for optimal flexibility. Finally, we’ll continue to refine our operations and become more efficient in ways that also enhance customer satisfaction. I’m looking forward to leading the team to another great year and am honoured to have been selected to serve in this role.”
Prior to serving in the interim CEO role, Barnett was Aspect‘s executive vice president of products and chief technology officer. Barnett developed the vision for the technological foundation of Aspect ‘s products and was the company’s key technology spokesperson in that role.
2004-02-05
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