Caller: I bought a phone last week, and I didn’t receive the car charger for the lighter until today. I’m trying to use it, and it’s not working. How do you use it?
Rep: First, you remove the lighter and then you plug it into the adapter.
Caller: But… I don’t have a car.
Rep: Why do you need the car charger?
Caller: To light my cigarettes.
After some probing, the rep learned the member thought she could plug the charger into the phone and use it as a cigarette lighter.