Aspect announced the integration of the Aspect Enterprise Contact Server version 5.2 with Siebel business applications version 7.5. Aspect ECS, along with the Aspect Adapter for Siebel, supports the voice channel and ships ready for deployment. Building on the integration enabled by the Aspect Adapter, the new Aspect and Siebel Systems global technical support arrangement will offer joint technical support on the new packaged integration product, Aspect Adapter for Siebel 7.5 and trained staff at both companies versed in the combined offering.
“One of the goals of Aspect’s Uniphi architecture is to allow customers to leverage existing investments in communications, contact centre and back- and front-office technologies,” said Pat Bernard, vice president of alliances and channels at Aspect.
“The joint Aspect and Siebel Systems solutions speak directly to the customer who wants integrated customer-care solutions out of the box and is looking for faster implementation without compromising enterprise-level capabilities. Aspect ECS with Siebel 7.5 meets our customers’ exacting requirements, while the new support arrangement provides for smoother deployment and ongoing service of our joint offerings.”
Aspect has also announced a new global cooperative technical support arrangement that reinforces each company’s commitment to providing a responsive experience for shared customers. The joint Aspect and Siebel Systems solutions are in production at several customer sites spanning industries as diverse as financial services, energy/utilities, telecommunications, healthcare and federal/government.
The Aspect ECS version 5.2 FP2 Adapter is currently commercially available.