Altitude Software and VDS Communicatie Architecten (VDS) signed a reseller agreement allowing VDS to market, sell and provide professional services for the range of contact centre solutions developed by Altitude Software. VDS started 25 years ago as one of the first call centre suppliers in the Netherlands. The companys core activities can be classified in two independent units: Consultancy and Implementation. VDS today combines cutting-edge technologies with business strategy to help clients cultivate strong relationships with their customers. The companys customer base includes organisations predominantly in the banking, insurance, public sector and telecommunications market segments.
The Benelux contact centre market continues to be a key focus for Altitude Software. With an impressive track record in the telecommunications market segment and a strong presence in the financial services sector, VDS is an excellent fit for Altitudes partner program and represents an important delivery channel that is in line with our solutions strategy in the Benelux, commented Luc Cavelier, Altitude software vice president Northern & Central Europe.
The Altitude uCI suite is a customer interaction management solution with full blended support for voice (inbound and outbound), IVR , email, web collaboration and chat.