Quality Plus Callscan (QPC), a workforce solutions provider, announced a new partnership with Knowlagent. In collaboration with QPC, British Sky Broadcasting (BSkyB), chose Knowlagent as a key component of its corporate CRM initiative. BSkyB will be rolling out Knowlagents Agent Performance Solution, including simulation, to all of its customer service centres, representing more than 5,500 agents who are the key link between BSkyB and its customers.
Knowlagent will be used for change management, performance support and communication purposes, as well as to develop the new skills and knowledge among BSkyBs customer service agents that will be required as part of the companys drive to lead innovation in customer service and to maintain its industry-leading rates of customer loyalty.
The QPC – Knowlagent alliance will also see the appointment of Steve Morrow, as sales director for Knowlagent in Europe, helping to build its International presence. Morrow will be responsible for establishing and leading Knowlagents sales activity in the region and managing relationships with partners and distributors.